Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for almost 2+ months, and I'm hoping somebody from Binance Help/Compliance will help me perceive what continues to be pending.

I've been utilizing my Binance account for about 4 years and have maintained it correctly all through that point.

The restriction happened instantly after one among my clients despatched roughly $3,000 to my Binance wallet as cost for a reliable transaction.

The client is understood to me, and I used to be capable of provide Binance with the supporting documentation they requested, together with:

• Bill
• Customer details
• Transaction/cost rationalization
• Video consent statement
• Further supporting info

I've absolutely cooperated with the evaluate and haven't any challenge offering anything Binance requires.

The problem is the timeline.

Initially, I used to be advised to wait 7 days.

Then I was advised 14 days.

Then 30 days.

It has now been approximately 2+ months, and I'm nonetheless receiving responses asking me to wait patiently whereas the assessment is ongoing.

There's one other detail I've additionally disclosed to Binance.

After my account was already restricted, two present clients independently despatched payments to the identical Binance wallet as a result of I had not but informed them that the account was restricted. They have been clients who had beforehand used the identical cost technique and easily followed the traditional cost process.

These weren't attempts to bypass the restriction. I have additionally been clear about these transactions and am prepared to offer the related invoices and buyer info.

I utterly perceive that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and lifelike decision path.

At this level, I might actually recognize if somebody from the related Binance Compliance/Help group might look into my case and let me know:

1. What is the current standing of the evaluate?
2. Has all the documentation I submitted been reviewed?
3. Is there any particular info/document still missing from my aspect?
4. Are the next buyer payments affecting the evaluation?
5. Can this case be escalated to the suitable Compliance/AML staff?
6. If the evaluate continues to be ongoing, can I at the least understand what's inflicting the prolonged delay?

I'm posting this publicly as a result of the traditional help course of has sadly resulted in the identical "please wait patiently" response for nearly three months.

I'm not in search of particular remedy. I simply want the case properly reviewed and resolved.

If a Binance representative sees this, I'm glad to offer my case/ticket reference by means of Reddit DM or the official Binance help channel.

For privateness and security, I will not publish my UID, e-mail handle, transaction hashes, buyer info or private paperwork publicly.