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BINANCE Confesses to System Failure, Then Gags Me and Withholds My Crypto (2.260$)

Binance

Cryptocoins Exchanges / Binance 96 Views

The Incident

On July 22, 2025, I acquired a P2P order (ID: P2P-d7876anv) as a vendor. Binance clearly said that if the customer failed to complete cost and submit video proof within 45 minutes, the order can be mechanically canceled.

The customer did not pay on time. I adopted the platform’s steerage, assumed the order was void, and prepared accordingly.

Hours later, the customer unexpectedly despatched the funds, creating a state of affairs the place I had to refund a cross-currency cost as a consequence of Binance's inaction. This resulted in a measurable financial loss brought on by change fee fluctuations — a state of affairs that by no means ought to have occurred if Binance had adopted its own cancellation policy.

Binance Admitted Fault — But Still Holds My Funds

In a message from Binance Help (see hooked up screenshot), the company explicitly admitted that:

This can be a clear admission of inner failure. Their inaction rendered the transaction invalid, they usually acknowledged it — but nonetheless insisted I bear the price and demanded an extra refund to the customer.

Then Binance Silenced Me

After I introduced my case with full documentation and proof, Binance locked my capability to submit additional messages or proof. I used to be met with a warning saying, “You have got exceeded the submit limit,” despite the dispute still being open.

This successfully amounted to a gag order, slicing me off from defending myself in a case where they already admitted platform failure. At the similar time, they proceed to carry my funds and supply no further resolution.

A Critical MiCA Violation – Not Protected for EU Users

As an EU resident, I'm protected underneath the brand new MiCA (Markets in Crypto-Belongings) regulatory framework. Binance’s conduct is a direct violation of MiCA rules:

  • Failure to enforce platform guidelines
  • Lack of well timed and truthful dispute decision
  • Proscribing consumer communication during lively instances
  • Withholding of funds without legal grounds

I've now submitted formal complaints to:

  • Banco de Portugal
  • CMVM (Portuguese Securities Market Fee)
  • European Shopper Centre (ECC-Internet)

These screenshots will probably be hooked up in those filings and made public across platforms.

Ultimate Warning to EU Users and world vast

Binance has demonstrated that it can't be trusted to protect its users or apply its own guidelines, especially within the European context.

In case you are an EU-based consumer or enterprise utilizing Binance for P2P or fiat settlement:
Your funds are usually not protected.
Your rights won't be respected.
Your potential to defend your self could also be revoked without rationalization.

Proceed with extreme warning or think about various, compliant platforms.

Binance UID: 1132038876
Order ID: P2P-d7876anv
Date of Concern: July 22, 2025

submitted by /u/Zq4NiBFtU1
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