Stay away from Binance - MUST READ

Title: Binance has restricted my account since 27 March — no last choice, no authorized entity, no grievance route, and help retains avoiding primary questions

I am making this submit because Binance help has now turned this into an infinite loop. I've already posted about this before, but the state of affairs continues to be unresolved and I would like the complete report public.

Earlier posts for context:

https://www.reddit.com/r/binance/comments/1t804b5/formal_complaint/

https://www.reddit.com/r/binance/comments/1t7dtbf/binance_actively_telling_me_lies_in_support_chat/

https://www.reddit.com/r/binance/comments/1t79us1/binance_being_absolutely_useless/

My Binance account has been restricted since 27 March after a rejected USDC withdrawal attempt. The withdrawal didn't go through. No funds have been despatched to the destination handle. Binance’s own bot stated the withdrawal request was rejected and that the funds can be returned to my Binance account. Regardless of that, my withdrawal perform and other account features have remained restricted ever since.

Since then, Binance has proven multiple restriction messages and codes, together with RW00218, RW00142, RW00270, risk-control restriction messages, Terms of Use restriction messages, Pay restriction, and sell perform suspension.

The difficulty shouldn't be merely “Binance is reviewing my account.” I perceive that a crypto platform might conduct AML, safety, risk-control, fraud-prevention, or Terms of Use evaluations. I'm not asking Binance to disclose confidential investigation particulars. The difficulty is that Binance has restricted access to my funds for an prolonged interval whereas refusing to offer a clear subsequent step, refusing to request paperwork, refusing to offer a ultimate determination, refusing to determine the responsible legal entity, and refusing to offer a correct grievance route.

The timeline Binance gave me has continually modified.

First, the automated message advised me to permit 24 hours.

Then help stated the evaluate might take as much as 30 days.

Then it turned 30 working days.

Then help stated the evaluation began on 27 March and will conclude around 7 Might.

On 6 Might, I instantly requested help: “Tomorrow I can anticipate an e-mail or some answer concerning the assessment proper?”

Help replied: “Yes, because the agent stated on the seventh, you must anticipate an e-mail, if not, you'll be able to reach out.”

On 7 Might, I acquired no e-mail, no app notification, no last choice, no doc request, and no meaningful update. Once I contacted help, they merely stated there have been no updates and that the evaluation was still ongoing.

That is among the fundamental reasons I am posting once more. Binance created a selected expectation of a 7 Might update, failed to offer it, and then refused to elucidate why that replace was not offered.

I've repeatedly asked Binance in the event that they want something from me. I asked whether they need source-of-funds proof, source-of-wealth proof, pockets ownership proof, id verification, an evidence of the rejected withdrawal, or some other paperwork. Binance repeatedly says no motion is required from my aspect. But if no action is required from me, then the subsequent action have to be on Binance’s aspect: concern a choice, request documents, restore withdrawals, or present an offboarding route. As an alternative, they hold saying “wait.”

This creates a totally closed loop:

The Binance app tells me to contact help.

Help tells me they can't present particulars.

I ask what paperwork are required.

Help says no paperwork are required.

I ask when the assessment will end.

Help says there isn't a timeframe.

I ask for the subsequent step.

Help says wait.

I ask for the accountable authorized entity and regulator.

Help ignores the question or provides a generic evaluate reply.

This isn't an actual decision course of. It is a loop.

Some of the critical points is that Binance still has not clearly identified the authorized Binance entity chargeable for my account.

I'm a Belgian shopper. I contacted the Belgian FSMA. FSMA replied underneath reference COC_20260508 - 24748 and said that there isn't any Binance group entity registered in Belgium. FSMA also said that, in line with their info, Binance providers to Belgian shoppers are performed by the entity established in Poland, and invited me to contact Polish authorities.

After that, I asked Binance help to verify the legal Binance entity liable for my account and the competent exterior grievance/regulator route. This isn't confidential AML info. This is primary shopper info. A consumer whose funds are restricted ought to have the ability to know which legal entity offers the service and where an exterior grievance belongs.

Binance nonetheless has not answered this properly.

A selected example: I asked help to reply five procedural factors immediately:

1. the responsible Binance authorized entity for my account;
2. the competent exterior grievance/regulator route;
3. whether any paperwork are required from me;
4. the subsequent written step or remaining choice;
5. the anticipated grievance response date for grievance CC9244907.

Help replied: “This is the group dealing with your case.”

That isn't an answer. A “group” shouldn't be a legal entity. A help staff is just not a registered company identify, not a registered workplace, not a regulator, and not an external grievance physique.

They then referred me to a regulation enforcement link, however once I identified that I'm not regulation enforcement and that I want the responsible entity/grievance route as a shopper, they nonetheless did not give a clear answer.

Another example: I requested about MiCA Article 71, which considerations grievance dealing with by crypto-asset service providers. As an alternative of answering my complaint-handling question, help pasted a Phrases of Use template about Binance’s proper to droop or freeze accounts. That was not responsive. I was not asking whether or not Binance claims a proper to droop accounts. I was asking about Binance’s complaint-handling process, responsible entity, regulator, response deadline, and exterior route.

The help handling itself has also been unacceptable. I have been transferred between many brokers, together with Gofy, Lydia, Julius, Bree, Recel, Jeremy, Nesrine, Kelvin, Skander, Yanis, Tom, Jeff, and others. The pattern is nearly all the time the identical: an agent says they'll read the history, asks me to wait 5–10 minutes, 10–15 minutes, or 15–25 minutes, then both provides the same generic reply, transfers me once more, or the conversation goes nowhere.

A number of occasions I used to be advised my case was being transferred to a specialist and that the specialist would reply in 5–15 minutes. I waited far longer and still acquired no meaningful replace. Several occasions agents stated the case was escalated, expedited, prioritized, or despatched to the related workforce. None of these phrases resulted in a remaining determination, document request, escalation reference, responsible department, deadline, or clear next step.

One agent informed me the evaluate was in its “remaining levels” and that the case had been expedited. Weeks later, the answer was still the identical: no replace, hold ready.

One other agent stated I might be given an update on Might seventh. Then on Might seventh, there was no replace.

Another agent advised me “This won't be resolved immediately sadly” but still gave no next step.

Another agent asked whether I needed to file a grievance as an alternative of answering the update query. Once I filed a proper grievance, Binance registered it beneath reference CC9244907. But that additionally has not fastened anything to date. I still haven't any remaining choice, no withdrawal entry, no offboarding route, no accountable entity, no regulator route, and no correct response deadline.

I'm additionally uploading the complete chat transcript and the grievance studies. I would like anyone who has time to learn them. Learn the complete chat for those who can. Do not just learn Binance’s public feedback. The actual reside chat exhibits the issue clearly: repeated generic replies, repeated transfers, failure to answer primary procedural questions, changed timelines, missed 7 Might update, and no significant decision path.

This is not about me demanding confidential AML details. That is about Binance preserving a consumer’s funds inaccessible while not providing primary procedural fairness.

The questions I still want Binance to reply are easy:

What authorized Binance entity is chargeable for my account?

What's the competent exterior grievance/regulator route?

What is the ultimate response deadline for grievance CC9244907?

Is any document or rationalization required from me?

If no paperwork are required, what precisely is Binance waiting for?

Will Binance restore withdrawals, request paperwork, provide a last determination, or present a protected offboarding route?

Why was the promised 7 Might replace not offered?

If Binance not needs me as a customer, what is the process for withdrawing my remaining funds and shutting/offboarding the account?

I am asking Binance publicly: stop sending me back to reside chat until reside chat can truly provide a concrete answer. Reside chat retains saying the evaluation is dealt with by an inner staff, however then Binance additionally says reside chat is the very best help channel. That is unnecessary. If reside chat can't see the evaluate details, can't make the decision, can't present the accountable entity, can't give the regulator route, and cannot provide a remaining response date, then stay chat is just not an actual decision channel.

My requested resolution is straightforward:

Restore my withdrawal access, or request specific documents from me, or problem a last written determination, or present a protected offboarding/withdrawal route, and ensure the accountable Binance authorized entity and exterior grievance route.

Case IDs embrace #159471088, #160999529, #161112218, #161115300, #161387074.

Formal grievance reference: CC9244907.

FSMA reference: COC_20260508 - 24748.

I am posting this because users should know what can happen when an account is positioned beneath evaluate. You might be advised 24 hours, then 30 days, then 30 working days, then a selected date, then nothing. You might be advised no motion is required from you, whereas your funds remain inaccessible. You might be advised the case is escalated, prioritized, and expedited, whereas nonetheless receiving no actual answer. You'll be able to ask for the accountable legal entity and grievance route, and help should refuse to offer a transparent answer.

Binance, for those who reply publicly, please do not reply with “contact reside chat.” That is exactly the loop I am documenting. Reply with a real procedural answer.