Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we do not ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, choose your difficulty from the options, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or providing improper info will lead to the comment being eliminated.

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How one can submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present an outline of your difficulty (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your remark. Or, at the least replace it to say resolved. This can help users that also need assistance get the eye they need. Thank you!

Please word: We will’t aid you until you present us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by quite a few reasons. Danger management is extraordinarily essential. Please word that we will solely show you how to if we deem your case to be official, when you've got attempted to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our group works extremely arduous to resolve these points as quickly as potential and some instances can take time to resolve but please have in mind the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or shopping for crypto with credit/debit playing cards.

● Word: It may take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.