Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your concern from the options, in case your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering flawed info will result in the remark being eliminated.

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Easy methods to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Provide a description of your problem (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your comment. Or, at the least replace it to say resolved. It will assist users that also need help get the attention they need. Thank you!

Please notice: We will’t show you how to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply related info when prompted to do so.

● Withdrawal Danger might be triggered by numerous reasons. Danger management is extremely necessary. Please observe that we will solely assist you to if we deem your case to be authentic, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our group works extremely onerous to resolve these issues as soon as potential and some instances can take time to resolve but please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries akin to bank transfers or buying crypto with credit score/debit cards.

● Word: It will possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and will end in a ban.