Revolution Mining said my KYC failed and I couldn’t withdraw my Bitcoin mining payouts

After writing my Trustpilot review, I wanted to ask here because the issue still hasn’t been resolved. I put over $26k into mining with Revolution Mining, and I haven’t been able to withdraw my BTC payouts since June. They lack transparency and do not care about their customers

They told me my identity verification failed. I’d already submitted my documents, and I still don’t know which check failed or what I need to do next. Was it a name or address mismatch? Did a document get rejected? Do I need to resubmit something or ask for a manual review? That’s the part that pisses me off. Just tell me what the hell I need to fix.

I also want to know what happens to the mining balance while withdrawals are blocked. Is BTC still being credited? If my KYC clears, does the existing balance become withdrawable automatically, or does someone have to release it manually? Im asking this because they dont reply to my messages and my calls like wthhh?